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Frequently Asked Questions

Order & Product Questions

How do I contact Airie?

My items broke!

I want to add more items to my order!

Does Airie accept cancellations?

Shipping

How does shipping work?

Will I get a tracking number?

My tracking number stopped updating?

Returns & Exchanges

Does Airie accept returns?

How long does it take to process returns?

Does Airie issue refunds?

My order is being returned to Airie, what do I do?

How long do I have to return my items?